Being a subscriber comes with its perks
Frequently asked questions
What are the benefits of having a SenseFlow subscription?
The best reason to subscribe to fragrances is the discount. You get 20% off fragrances when you subscribe to any scents—no strings attached. Choose your delivery frequency, easily adjust or cancel your subscription, and swap fragrances using the Pura app.
What do I need to get started?
SenseFlow
To start scenting, you’ll need:
- A Pura smart fragrance diffuser
- A fragrance
- A power outlet
- A phone that will connect to the diffuser via Bluetooth
- A high-speed home internet connection
Setting up SenseFlow is easy—follow the steps in the Pura app to set up your diffuser.
SenseFlow Car
To start scenting, you’ll need:
- A Pura Car smart fragrance diffuser
- A car scent cartridge
- A USB-C power cord (included with purchase of your diffuser)
- A power source
- A phone that will connect to the diffuser via Bluetooth
Setting up SenseFlow Car is easy—follow the steps in the Pura app to set up your diffuser.
How do I manage my subscription?
The best way to manage your subscription is to log into your account on the website or Pura app. From there, you can edit your delivery schedule, cancel, or swap fragrances.
Is my diffuser covered under warranty?
Your diffuser comes with a one-year manufacturing warranty. Fragrance subscribers receive the added benefit of a lifetime manufacturing warranty on their diffusers.
Can I return or exchange my products?
At SenseFlow, we understand everyone has their own fragrance preference and we want to help you find your signature scent! This is why we provide the best policy for exchanging and returning items.
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